Customer Care
CARE GUIDE:
All items, with the exception of Rash Guards/Skins, should be turned inside out and cold water washed. Do not use bleach, bleaching agents, chlorine, or brighteners on embroidered or printed apparel. Rinse immediately in cold water. Never leave wet articles together. Tumble dry low or lay flat to dry. Do not iron.
Rash Guards/Skins should be turned inside out and cold water washed. Do not use bleach, bleaching agents, chlorine, or brighteners on embroidered or printed apparel. Rinse immediately in cold water. Hang or lay flat to dry. Do not dry in dryer. Do not iron.
SIZING INFORMATION:
The sizing information we have included has been provided by the product manufacturers. Attempts have been made, on our part, to share the knowledge we have gained from our experience and those of our customers as to actual fit details as outlined in the Product Description area. We hope you will find this information helpful but cannot guarantee any of the sizing information.
ORDERING/PAYMENT:
Each order is for the personal, non-commercial use of our customer.
Resale of any Crave Crustaceans product without the explicit, written consent from Crave Crustaceans is strictly prohibited.
We gladly accept all major credit cards including Visa, MasterCard, American Express, Discover and Diner’s Club. You will be able to select one of these credit cards during checkout. Unfortunately, at this time, we are not accepting any other forms of payment including cash or check. If you have any trouble using your card, please contact Sales@CraveCrustaceans.com or 727-363-6986.
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will do everything to make this delay short as possible and will notify you of the out-of-stock status.
Crave Crustaceans’ business hours are Monday – Friday, 9:00 a.m. – 4:00 p.m., EST.
PROCESSING/SHIPPING:
We will promptly ship your order within one to two business days.
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will do everything to make this delay short as possible and will notify you of the out-of-stock status.
Flat rate shipping cost of $8.00 for orders $50 and less.
Free USPS shipping for orders over $50 after any discounts and before sales tax.
Free shipping on orders over $50 does not apply to custom orders or negotiated discounted orders.
Our products ship via USPS within the continental United States. At this time, we do not offer international shipping.
All packages ship from Florida first class or priority mail, so delivery times vary between one and four business days, depending on location.
When your package ships, you will receive an email.
We do not ship Saturdays, Sundays or holidays.
Crave Crustaceans, LLC, is not responsible for lost or stolen packages.
Crave Crustaceans, LLC, will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
RETURNS/EXCHANGES:
Our goal is your 100% satisfaction. Unworn, unused, unwashed merchandise with original tags will be accepted for return or exchange within fifteen (15) days from the shipping date. You will have to pay non-refundable shipping one way. Consider returning with a tracking number as we are not responsible for lost packages. It is necessary for you to enclose a note specifying whether it is a return or exchange.
To return/exchange any Crave Crustaceans purchase by mail, please send to:
Crave Crustaceans, LLC675 VillaGrande Ave. S.
St. Petersburg, FL 33707
Once we receive the package, we will either refund your order to the original payment method or exchange it.
For exchanging an item, your exchanged item will be processed as a new order and your credit card will be charged. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account.
Please allow one to two weeks for returns to process after receipt. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
If your items happen to have a defect, we will be happy to exchange the product. Please email us at Sales@CraveCrustaceans.com for instructions.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
All custom orders are non-refundable.
If you have further questions, please contact us at Sales@CraveCrustaceans.com or 727-363-6986.
CONTACT:
Crave Crustaceans, LLC675 VillaGrande Ave. S.
St. Petersburg, FL 33707
P: 727-363-6986
E: Sales@CraveCrustaceans.com
